exchange policy exchanges of big girl gear products   At Big Girl Gear we stand behind the quality of our products 100%. If you are not completely satisfied with your purchase you may exchange the item for any other item you like. Please follow these instructions on ALL exchanges: • You must exchange the item within 15 days of receipt. • There will be an additional shipping charge for all exchanges. • In the case of an exchange, the item must be returned with no evidence of being worn. Original tags must still be attached. • Under NO CIRCUMSTANCES will merchandise that has been worn, stained, or otherwise damaged be accepted for exchange. Shipping needs to be prepaid on all exchange shipments. We're sorry but we will not refund the shipping cost for exchanged goods. To know our product is to love our product. Happy shopping